Terms & Conditions

By using the Hatton Court Hotel website and/or making a reservation with us, you agree to the following terms and conditions. Please read them carefully before booking your stay or dining experience.

1. Reservations & Payments

• All reservations are subject to availability and confirmation by Hatton Court Hotel.

• A valid credit or debit card is required to secure all bookings. In some cases, a deposit or full prepayment may be requested at the time of booking.

• For direct bookings via our website, you will receive an email confirmation. If you do not receive one, please contact us to confirm your reservation.

2. Cancellation Policy

• For individual room bookings, cancellations made less than 48 hours prior to the arrival date may incur a cancellation charge equal to the first night’s stay.

• For group bookings (three rooms or more), a longer cancellation period may apply; this will be outlined at the time of booking.

• No-shows will be charged in full for the first night’s stay.

• For non-refundable or advance purchase rates, cancellations are not permitted and the full amount is forfeited in the event of cancellation or no-show.

3. Check-In & Check-Out

• Check-in time: from 3pm

• Check-out time: by 11am

• Early check-in and late check-out may be available upon request, subject to availability and additional charges.

4. Children & Additional Guests

• Children are welcome at Hatton Court Hotel. Cots and extra beds are available by prior arrangement.

• Room rates are based on two adults. Additional charges may apply for extra guests.

5. Pets

• Well-behaved dogs are welcome in designated rooms and public areas (except the main restaurant) subject to availability and prior notice. A cleaning fee may apply.

• Pets must not be left unattended in rooms at any time.

6. Dining Reservations

• Dining reservations are recommended, particularly at weekends and during peak seasons.

• Please inform us of any dietary requirements or allergies at the time of booking.

• A deposit may be required for larger groups or special events.

7. Guest Conduct

• We ask all guests to respect the comfort and wellbeing of others staying or dining at the hotel.

• Management reserves the right to refuse accommodation or service, or to require a guest to leave, should their behaviour be deemed disruptive, inappropriate or in breach of hotel policies.

8. Damage & Liability

• Guests are responsible for any damage caused to hotel property during their stay.

• Hatton Court Hotel accepts no liability for loss or damage to personal belongings unless due to negligence on our part.

• Vehicles parked in the hotel’s car park are left at the owner’s risk.

9. Smoking Policy

• Hatton Court Hotel is a non-smoking property. A deep cleaning charge will apply if evidence of smoking is found in guest rooms or indoor public areas.

10. Force Majeure

• The hotel shall not be liable or responsible for any failure to perform or delay in performance of any obligations due to events outside our reasonable control (including but not limited to natural disasters, strikes, travel disruptions, pandemics or government restrictions).

11. Privacy Policy

• We are committed to protecting your privacy. Personal data is handled in accordance with current UK data protection regulations. For full details, please see our Privacy Policy.

12. Website Use

• All content on this website is the property of Hatton Court Hotel. You may not copy, reproduce or reuse any content without permission.

• We aim to ensure the accuracy of information provided on our website, but cannot guarantee that all content is free from errors or omissions.

13. Changes to Terms

• Hatton Court Hotel reserves the right to update these terms and conditions at any time. The latest version will always be available on our website.

Hatton Court Hotel
Upton Hill
Upton St Leonards, Gloucestershire
GL4 8DE

T: +44 (0)1452 228740
E: reception@hatton-court.co.uk